Table of Contents
Link tool
How to link case(s)
Edit/Delete/View related cases
Link tool
To link cases
Edit/Delete/View
How to link case(s)
Click on the
Link button
or the
Related Cases button
1)
to open the window to edit relationships:
To add one or more related cases, click on the
Add
button, the following window will open:
Select Case to link:
Click on
to open the
Advanced search
:
Select from the list and click on
Use selected record
.
After the case selection:
Category
will be autocompleted.
Fill in the fields:
Relationship type:
to define the type of relationship.
Enter the
Title(Subject) and Description
of the relationship between cases.
Edit/Delete/View related cases
1)
from the case management console