![]() | Click on checkbox to list all recorded cases. Or search by Column and click on ![]() |
![]() | Highlight a record and click on icon to see Owner, User and Handler of the case: Owner: Case owner, first support contact. User: User who reported the issue. Handler: Functional, adviser. |
![]() | Highlight a record and click on icon to review the case record. |
![]() | Click on checkbox to activate data import from an existing case. |
Allows to create case templates or import existing templates, even from other administrators.
To create a template, click on to open the template screen:
Import case | Click on icon ![]() ![]() |
Export case | Click on icon ![]() |