How an user can ask for assistance

To start a chat session with an administrator
To review chat history

1. Log into the Atis end-user portal
   Ask the system administrator for a valid username.
   
   
   
   
2. Atis provide end-users with a chat tool, allowing live, real-time assistance.
   
   

   To start a chat session with an administrator
   
   Once you log in, in the left pane, click on User case > Support, a chat support form will open, fill Subject and Description fields, and explain the issue you need help with.
   
   
   
   

   1. To cancel the form click on
   2. To minimize the chat window click on
   3. When the chat window is minimized the icon
      will show in the top left corner of the main window, click on the icon to restore the form.
      
      

   
   

3. According to active administrators and the support queue, the system automatically will assign an administrator to initiate the chat.
   
   
   
   

4. To review chat history
   
   On the main window, in the top right corner click on to open the chat rooms window. The user can select and review any previous chat session.
   
   
   
   

5. If the indications and instructions given by the administrator does not resolve your inquiry, the administrator must open a new case.