How an user can ask for assistance

ITHC provide end-users with a chat tool, allowing live, real-time assistance.

1. Login to the ITHelpCenter¹⁾ portal with the user assigned by the ITHC²⁾ administrator.
   Once logged in, go to page bottom and click on to open Chat form.
   Fill Subject and Description fields, and explain the issue you need help with.
   
   
   
   
2. According to active advisors and the support queue, the system automatically will assign an advisor to initiate the chat.
   
   
   
   
   

1. On the top bar, click on Notifications icon to display notices and chats. Go to Chat tab and select a chat to review.
   
   
   
   
2. If the indications and instructions given by the administrator does not resolve your inquiry, the administrator must open a new case.
   
   How to create a new case