Increasingly

employees and executives of companies gain greater freedom by turning their workstations into mobile units. Discovery Global maintains the same operational quality regardless of what corner of the world the users are in. Only an internet access and the correct Proxy and Firewall configuration are needed to access the Discovery system without any problems.

For all the companies that are wanting to expand their coverage of their support service and mobile support or their connection through the web from any part of the world, we offer the best Discovery options.

COMPATIBLE SYSTEMS

For the Discovery agent

  • The entire Windows family from 98 to Windows 8.1. Windows Server from 2003 to 2012 (32 and 64 bit). – Windows Mobile
  • Linux Red Hat Enterprise 5, OpenSUSE 11, CentOS 5, Fedora 11, Debian 5, Ubuntu Desktop and Server 9 and higher.
  • Mac - OS version 10 and higher.
  • Android version 2.3.3 (GINGERBREAD_MR1) and higher.

For the Discovery Server

  • Operating System Windows 2008 or higher and Server 2012 in its multiple editions (32 and 64 bit).
  • Internet Explorer 6 and higher.

For the Database

  • Microsoft SQL Server 2005 in its various editions (32 and 64 bit).
  • Oracle 10 g version 1 / version 2 and higher

What is the Global-Skyserver version?

A powerful solution for providing support to remote users that connect through the Internet using connections independent of the LAN corporate networks. Through the Global–Skyserver version, users stay connected to the Discovery Management System to get remote support and all the services of remote assistance and inventories.


How does the connection work?

Discovery provides the connection between consoles and agents through a Skyserver server that is visible on the Internet. This allows the connection between your company and its mobile users or those that connect to the Internet through other LAN or WAN networks from any part of the world.


¿Qué tipo de servicios obtengo con esta versión?

The Global version provides a remote connection for users and all the possibilities of Discovery as if the users were on the corporate network. That is, inventories are also obtained, tickets are managed, tasks and commands are sent, files are transferred, voice and chat connection is available, etc.


What should I do to use the Global Version?

  • Acquire Discovery Advantage licenses.
  • Get a SkyServer license.
  • Pay the annual DNS service fee.

Argentina

Arroyo 932 of 6A Capital Federal
Phone. 54 11 4393 4884

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Colombia

Av. El Dorado No. 68C-61
Edificio Torre Central Oficina 826
Phone.: (57-1) 427 6047

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Spain

Av. Juan Carlos I
Nº 13, Planta 2
Torre Garena
28806 Alcalá de
Henares, Madrid
Phone: (+34) 911 822 757
FAX: (+34) 911 822 768

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USA

2805 Walnut Ln
Hurst, Texas, USA
ZIP 76054
Phone.: 817 281 7866

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Mexico

Ejército Nacional,
487, Piso 2
11520 México D.F.
Phone: +52 55 5233 8403
Fax: +52 55 5233 8404

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Peru

Calle Las Camelias
Nº 828
San Isidro
Lima - Perú

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