Create a new RFC record from a problem

Once a problem is resolved, the solution can be implemented using change procedure(s) and tested to confirm service recovery. If a normal change was required, an associated Request For Change (RFC) will be raised and approved before a resolution is applied to the Problem.

1. Click on the New button. The New activity window will open: In this window enter the basic data of the new RFC record: Step, Comment, Guide and Description. Click on Accept button to save.
   
   
   
   
2. After saving, the window for adding relations with other cases will open. See How to use Link cases tool

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   1. Current Problem case and its Category will be pre selected.
      Fill in the fields:
      
   2. Relationship type: to define the type of relationship.
   3. Enter the Title(Subject) and Description of the relationship between cases. Enter the Title(Subject) and Description of the relationship between cases.
      
      
      
      
      
      
3. Click on Accept button to save. A window with the list of existing relationships will open. If necessary, select the current relationship to edit or create a new relationship.
   
   
   
   
4. Once the relationships are created, the form to create a new case will open.
   
   See How to create a new incident record
   See How to create a new problem record
   
   
   
   After the RFC record is created, the Activities info will be updated: