How to check the status of a case

1. Login to the ITHelpcenter portal ¹⁾.
   
   
2. In the side menu select the option Check my cases.
   
   
3. The list of open cases will be displayed:
   

• Select the case to be consulted directly from the list.
• Or search by Case number, status²⁾, creation date, title.
  
  
  
  After selecting the case, the current status window will be displayed:
  
  
  
  

4. Additionally messages can be sent to the advisor or new files can be attached to the case:

• Click on Message button:
  
  
  
  
• Click on Attach button:
  
  Allows to attach files (error images, event logs, etc.) to the case:
  Maximum recommended attachment size 10MB.
  
  If there are existing attachments, they will be displayed in the attach window: