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Notifications and user satisfaction survey
When logged into the ITHC portal, the system may display more than one form for each pending case to be rated; after one case is rated, subsequent forms will be displayed until all cases are rated.
Besides email messages, notification messages will be sent to the end-users that can be viewed when logging into the ITHelpCenter portal. Notification events can be configured by the system administrator.
Console notifications
Click on 
to display notifications and chats
Satisfaction survey
Once the case reported is solved, a customer satisfaction survey will be sent. Rate the service, include comments and save.
