Create Knownerrors and Workarounds

You can also add relations and graph them:

In the Problem attention screen:

1. While attending a Problem case, in the Create Knownerror and Workaround step, click on KNOWN ERRORS RECORD tab
   
   
2. Click on to create a new Knownerror record.
   Add Knownerror BASIC data:
   
   
   • Serial
   • Name
   • State.
   • Type. By default value: KNOWN ERROR RECORD
   • Description
     
     
3. In the left panel, change to ASSIGNED
   
   
   Click on to save
   
   Double click on record to edit. Change State value to IN.
   
   
   
   
4. Click on KNOWNERRRORSRECORDINFORMATION tab.
   Add Knownerror INFORMATION. Click on :
   
   
   • Add symptons
   • Add final solution. Include only if there's an existing solution
     
     
     
     Click on to save.
     
     
5. Add CI relations.
   
   
   • KNOWNERROR HAS WORKAROUND: Knownerrors can be related to existing Workarounds. Click on to add a workaround relation.
     
     See:
     Create a new workaround
     
     
   • OTHER RELATIONS > DEVICE/PRINTER HAS KNOWNERROR: Devices or printers can be related to the knownerror. Click on to add. Multiple devices can be added
     
     In the search screen, search for a specific device or view all devices. Click on checkbox to relate device and click on to save.
     
     
     
     
6. Click on to draw the relation map:
   
   
   
   

1. While attending a Problem case, in the Create Knownerror and Workaround step, click on WORKAROUND RECORD tab
   
   
2. Click on to create a new Knownerror record.
   Add Knownerror BASIC data:
   
   
   • Serial
   • Name
   • State.
   • Type. By default value: KNOWN ERROR RECORD
   • Description
     
     
3. In the left panel, change to ASSIGNED
   
   
   Click on to save
   
   Double click on record to edit. Change State value to IN.
   
   
   
   
4. Click on WORKAROUNDINFORMATION tab.
   Add Workaround INFORMATION. Click on :
   
   
   • Add Name
   • Add Description.
     
     
     
     Click on to save.
     
     
5. Add CI relations.
   
   
   • KNOWNERROR HAS WORKAROUND: Knownerrors can be related to existing Workarounds. Click on to add a workaround relation.
     Multiple relations can be added
     
     Click on checkbox to relate a Knownerror and click on to save.
     
     
     
     

On Problem attention screen:



Click on to open the search categories screen:



Search for the categories, select Live status and click on