How to view and edit CIs

Here you can delete/edit or relate CIs to a case record:

To add affected CIs to an incident, click on a popup screen allows you to browse for CIs.
View all or search for a specific CI.
Filter by column, drag a column header to group



Select a CI and click on to add.

Select CI and click on
A popup screen allows you to view information and relations of

1. On the new incident form case, click on
   
   
2. In the popup screen, click on each tab to see CI's features:
   
   
   1. CI Information
      
      
      
      

      BASIC
      CI general information Serial number, Generic name: I.e. MONITOR Status: in (Active CI), out CI Define: CI type> PEOPLE, DEVICE, KNOWN ERROR RECORD, WORKAROUND RECORD, LOCATION, COST CENTER, SERVICE, etc. Description: CI description Optional CI Information:WORKAROUNDINFORMATION, SETCPU, CPU, IP

      
      
   2. CI Relations
      
      
      When you pass the mouse over the CI, you will see a CI summary
      

      Zoom out

      Zoom in

      Export CI map to PNG

      Hide/Show captions

      
      Click on to add new relations to the CI
      
      
3. Other tools
   
   
   • Click on to see CI information
     
     
     
     
   • Click on to make a comparisson between two CIs
     
     
     
     

Select CI and click on to edit description and click on to save.

Select CI and click on